Refund policy
Cancellation instructions and cancellation form for consumers
“Consumer” within the meaning of this cancellation policy is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.
Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Nektarwerk, Owner Eugen Steinhilber, Am Wasserturm 9, 88416 Erlenmoos, email address: steinhilber@nektarwerk.de, telephone number: 0160 97505184) by means of a clear statement (e.g. sent by post letter or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Exclusion or premature expiry of the right of withdrawal
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The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.
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The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
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The right of withdrawal expires prematurely in contracts for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To
Nektarwerk, Owner Eugen Steinhilber, Am Wasserturm 9, 88416 Erlenmoos, E-Mail-address: steinhilber@nektarwerk.de
I/we (*) hereby revoke the contract concluded by me/us (*).
Purchase of the following goods (*)/provision of the following service (*)
______________________________________________________
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Ordered on (*) ____________ / received on (*) _________________
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Name of the consumer(s)
_______________________________________________________
Address of the consumer(s)
_______________________________________________________
Signatue of the customer(s) (only for paper notification)
_________________________
Date
(*) Delete what is not applicable
Information on returning goods
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The following modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.
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Please avoid damaging or contaminating the goods.
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If possible, please send the goods back to us in the original packaging and outer packaging with all accessories and all packaging components. If the original packaging or outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.
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